Last updated: [Insert Date]

At BigN, we aim to deliver your skincare essentials safely and on time. This Shipping Policy outlines how orders are processed, shipped, and delivered.

1. Order Processing

• Orders are processed within 1–2 business days after confirmation.
  
• Orders placed on weekends or public holidays are processed on the next working day.
  
• Once your order is shipped, you will receive a confirmation message with tracking details.
  

2. Shipping Locations

• We currently ship across India.
  
• At this time, we do not offer international shipping.
  

3. Delivery Time

• Standard delivery takes 3–7 business days, depending on your location.
  
• Delivery times may vary due to courier delays, weather conditions, or remote locations.
  

4. Shipping Charges

• Free shipping on orders above ₹999.
  
• A standard shipping fee of ₹XX applies to orders below ₹999 (if applicable).
  

Shipping charges, if any, will be clearly displayed at checkout.

5. Order Tracking

• Once shipped, you can track your order using the tracking link shared via email or SMS.
  
• Tracking updates may take up to 24 hours to reflect after dispatch.
  

6. Delivery Partners

We work with reliable third-party courier partners to ensure timely and safe delivery of your orders.

7. Incorrect Address or Failed Delivery

• Please ensure that the shipping address and contact details are accurate.
  
• BigN is not responsible for delays or non-delivery caused by incorrect or incomplete address details.
  
• Re-shipping charges may apply in such cases.
  

8. Damaged or Missing Items

If you receive a damaged package or missing item:

• Please contact us within 48 hours of delivery
  
• Share clear images or videos of the package and product
  

We will investigate and resolve the issue at the earliest.

9. Delivery Delays

While we strive to meet delivery timelines, delays may occasionally occur due to factors beyond our control. We appreciate your patience in such situations.

10. Contact Us

For any shipping-related queries, reach out to us at:

📧 Email: hello@bignskin.com
📞 Phone: +91 XXXXXXXXXX