Cancellation & Refund Policy
Last updated: [Insert Date]
At BigN, we want your experience to feel easy and stress-free. This policy explains how cancellations, returns, and refunds are handled.
1. Order Cancellation
Before Dispatch
- Orders can be cancelled before they are shipped.
- To cancel, please contact us as soon as possible at hello@bignskin.com or via WhatsApp/phone.
- Once cancelled, the full amount will be refunded.
After Dispatch
- Orders cannot be cancelled once they have been shipped.
- You may request a return after delivery, subject to the conditions below.
2. Returns
Due to hygiene and safety reasons, opened or used skincare products cannot be returned.
Returns are accepted only if:
- The product is damaged, leaked, or defective
- An incorrect product was delivered
To be eligible for a return:
- Contact us within 48 hours of delivery
- Share clear images or videos of the product and outer packaging
- The product must be unused and in its original packaging
3. Refunds
Once your return request is approved:
- Refunds will be processed within 7–10 business days
- The amount will be credited to the original payment method
Shipping charges (if applicable) are non-refundable, unless the issue is due to our error.
4. Replacement Policy
In case of damaged or incorrect products, we may offer:
- A replacement product or
- A full refund, depending on availability and situation
5. Non-Returnable Items
The following items are not eligible for return or refund:
- Used or opened products
- Products damaged due to misuse or negligence
- Orders placed during special sales or promotions (unless damaged)
6. Refund Delays
If you haven’t received your refund:
- Check with your bank or payment provider
- If the issue persists, contact us at hello@bignskin.com
7. Changes to This Policy
BigN reserves the right to update or modify this policy at any time. Changes will be reflected on this page.
8. Contact Us
For cancellation, return, or refund queries:
📧 Email: hello@bignskin.com
📞 Phone/WhatsApp: +91 XXXXXXXXXX